CALL US TODAY
(07) 3040 0660
(07) 3040 0660
How do I know that?
Easy.
You’re here to sniff out a reason or two on why you should hand over your hard-earned money on the coffee machine goodies here at Coffee Cultured rather than those other big box or online stores.
That makes you smart because you’re not going to spend your cash at any old online coffee equipment store.
And I’ll (not so) humbly tell you right off the bat here’s 7 reasons you should shop with us and not one of those big box retailers like Harvey Norman or JB Hi-Fi.
I’ll get to those 7 reasons in just a moment.
First up, who the hell am I and why should you listen to me?
That’s me in the photo you see below...I know, horrifying right?
I'm just a regular person like everyone else, trying to make my way in the world and provide for my family.
I launched Coffee Cultured in 2022 from my garage (just like Jeff Bezos did with Amazon). In the short time since we launched, we’re rapidly becoming one of Australia's largest and fastest-growing online stores for high-end coffee gear for cafes, baristas and coffee connoisseurs like yourself.
We stock all the big brands including Gaggia, La Marzocco, Expobar, Bialetta, Bezzera, Melitta and many many more.
But stocking all this fancy gear doesn’t mean much if we can’t back it up with top-level service.
Thankfully our customers LOVE us. Here’s a message Joe left for us recently…
Joe P. had this to say: ‘Just want to say how awesome the coffee machine is that we bought. Amazing quality, helpful service and the fastest delivery of an online purchase. Arrived Next Day!’
Like I said, there’s 7 reasons you should choose Coffee Cultured for all your coffee equipment needs over Harvey Norman, JB Hi Fi…or one of those other big corporates.
Here’s the first…
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service.
We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are!
Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a level of service, you’ll rarely find online.
We’ll literally bend over backwards to ensure you experience with us is one you’ll shout about to your neighbour or mates at work.
See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie business. Every single potential customer that hits our website is precious to us (that includes you).
So, again, we’ll do everything we can to make sure you’re over the moon with your Coffee Cultured shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not.
In fact, I’d bet my house they won’t.
But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley W. says: ‘I want to say a huge thank you to Tristram and the team at Coffee Cultured. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Tristram quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of barista gear. Delivery is ridiculous fast and free. Less than 72 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Tristram is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...A forever shop an first stop when hunting any upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you.
But let’s move on to reason number two…
Let me tell you straight up…
We’re ‘officially’ around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 3pm).
But just between us…my team and I are pretty much here to help you out around the clock, 7 days a week.
It’s not unusual for me to put my kids to bed around 8pm at night and STILL be answering live chats on the websites. It’s just the way it is.
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
Good news is, we rarely switch off.
If you need a hand with anything. Of you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (info@coffeecultured.com.au)... or call on (07) 3040 0660.
Two reasons down…here’s the third…
The moment you buy anything (yes, anything!) from Coffee Cultured you’re automatically covered by our 60-day return policy.
What does that mean?
THIS: If you’re not happy with your order, you can return your item/s for refund or exchange. We'll even cover the return shipping! That's why you can shop with complete confidence at Coffee Cultured.
Buy today and if your item is not performing as it should or is faulty just return inside those first 60 days, in 'as new' condition for a refund or exchange.
You can’t get better than that anywhere online (we checked), in fact all our other competitors only offer a 14-day policy, make you pay for return shipping AND restrict refunds to only orders under $400!
I don't know about you, but we don't think that's how valued customers should be treated...
On top of our 60-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
So, you can breathe a BIG sigh of relief.
When you buy from us, you’re buying top quality, brand name products (no crap ‘knock-off import’ products here), that’ll do exactly what they say on the box.
That doesn’t mean we’ll always beat the competition on price.
Some of the big-name stores bulk up big time on products. We’re still competitive…but may not have the margin to beat them.
That aside, our prices are easily some of the best value you’ll find online.
Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right?
We understand. That’s why 99% of our orders are shipped within one business day from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered.
Doesn’t matter whether you order a 50kg commercial coffee machine or a teapot, we’ll make sure you get your order in super quick time.
We use the fastest and most reliable couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
That brings me to reason no. 6…
Nothing worse than buying something online and it’s faulty, right?
We feel ya!
That’s exactly why every item we stock is covered by a manufacturers warranty. At minimum this is 6-months, but commonly much longer.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll work with the supplier to get it fixed for you under warranty.
Or if the supplier says it can’t be fixed, we’ll work on your behalf to provide you with a replacement item as soon as possible.
Last, but not least, here’s reason no. 7…
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Coffee Cultured website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we always happy to chat with you at any time.
You can open a live chat (at bottom right of screen). Email us at info@coffeecultured.com.au or give us a call on (07) 3040 0660.
Cheers,
Tristram
Founder & self-confessed coffee fanatic
Coffee Cultured